Internal Employee Platforms
Introduction
Internal employee platforms designed for
The Coca-Cola Company.
Platforms include:
Cokeport (general employee dashboard),
One People (employee management platform),
Titan (AI-powered technical support wizard),
Data Surf (financial data platform),
HR KPI dashboard and others.
Designed to better help with the needs of users from all departments using desktop and mobile devices.
Company
The Coca-Cola Company
Roles
PRODUCT DESIGN
UX/UI PROTOTYPING
FRONT END DEVELOPMENT
Duration
4 months (Ongoing)
Tech Stack
Adobe XD
Adobe Illustrator
InVision
HTML/CSS
Salesforce
SAP SuccessFactors
Google Data Studio
Cokeport (General Dashboard)
Cokeport is the main internal dashboard at Coca-Cola CCI which employees mostly use as a directory of all other internal applications at the company. They also have the ability to browse the latest company news, view and edit their personal information, get notified about the actions they are required to take, etc. Cokeport is used by the majority of the Coca-Cola CCI employees on a daily basis.
Design Challenge
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Giving users the ability to create a most frequently used internal applications menu
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Overall design to offer a better user experience
-
UI redesign for a more user-friendly and visually aesthetic interface
-
Mobile interface design for the native iOS/Android app
Research Methods
-
One-on-one interviews with representatives from each department
-
10-question survey across the entire company
-
Platform analytics
UX/UI Design (Mobile)
Homepage
Navigation
Applications (Dashboard)
Notifications
Help
User (Dropdown)
UX/UI Design (Desktop)
Homepage
Applications (Dropdown)
Applications (Dashboard)
Notifications
Help
User Dropdown
One People (Employee Management Platform)
One People is the employee management platform at Coca-Cola CCI which employees mostly use as an all-purpose, mainly human resources related guide for filling out all the employee-related forms, rating the performances of their coworkers, setting their career goals, etc. One People is used by the majority of the Coca-Cola CCI employees on a regular basis.
Design Challenge
-
Making the overall functionality and hierarchy of the platform a lot more intuitive and user-friendly than the status-quo
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Making all forms and performance reviews more accessible
-
UI redesign for a more visually aesthetic interface
-
Mobile interface design for the native iOS/Android app
Research Methods
-
One-on-one interviews with representatives from each department
-
10-question survey across the entire company
-
Platform analytics
UX/UI Design (Mobile)
Dashboard (To-Do List)
Navigation
Dashboard (Metrics)
Dashboard (Organization)
User (Profile)
User (Dropdown)
UX/UI Design (Desktop)
Dashboard
Dashboard (Dropdown)
Dashboard (Add New Shortcut)
User (Profile)
Form Inbox
Titan (Technical Support Wizard)
Titan is an AI-powered chatbot at Coca-Cola CCI that lives on Microsoft Teams and acts as a technical help wizard for employees. Currently, Titan offers basic IT services such as answering a number of commonly asked technical questions, creating an IT support ticket, listing the assets registered under the employee's name, etc.
Design Challenge
-
Creating a visual concept/character design for Titan
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Designing Titan's profile picture on Microsoft Teams
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Creating a set of GIFs related to each main topic he is able to offer help on (plus an intro GIF)
Research Methods
-
Visual research on the representation of bots across large corporations
-
Quick interviews with a group of employees on how they would prefer the look and general tone of Titan
Animated GIFs
Introduction
Help / Questions
Ticket Management
Assets Inquiry
HR KPI Dashboard
HR KPI Dashboard is a platform that enables executives and HR professionals at Coca-Cola to deep-dive into certain KPIs and employee statistics of a certain month, quarter or year. Employees are offered the ability to filter the data according to age group, gender, position, location, etc. and compare the filtered results to a different time period or country.
Design Challenge
-
An intuitive interface that enables quick and easy filtering
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A seamless UX/UI solution for comparing the KPIs to a different month, quarter, year or country
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A summary page that covers the most important highlights
Research Methods
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One-on-one interviews with HR and finance departments
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Collaboration with the development team to understand the flexibility of the framework
UX/UI Design (Desktop)
Overview
Analysis
