Introduction

Bolt is a customer analytics platform that helps companies collect quick customer feedback on their existing and future products through social media.

 

The platform enables creating dynamic surveys and feedback channels specific to each demographic while offering the ability to analyze and benchmark the results in real-time.

The design process has helped the Bolt team build a seamless, desktop and mobile compatible Customer Dashboard for their clients.

Client

Bolt Insight Limited

Roles
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PRODUCT DESIGN
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UX/UI PROTOTYPING
Duration
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2 months (Ongoing)

Tech Stack

Adobe XD

Adobe Illustrator

InVision

 
Customer Dashboard

The Customer Dashboard of Bolt serves as the main platform for the customers of Bolt to log in and manage their surveys, view their proposals, monitor the results of their live projects and download detailed reports about their previous projects. Customers are also able to create a user profile, create a company profile and adjust their notification settings to receive reminder messages about their incoming proposals, their projects that have gone live and the detailed project reports that have recently become available.

Design Challenge
  • Giving users the ability to easily navigate all of the functionalities listed above

  • Offering the ability to compare the live results to previous projects

  • Filtering the results according to certain metrics and demographical preferences

Research Methods
  • Questionnaires conducted with Bolt's existing customers prior to giving the project a start

  • Technical research on the most commonly used tools for creating surveys and monitoring their results live

UX/UI Design (Mobile)
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Homepage
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Navigation
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Applications (Dashboard)
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Notifications
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Help
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User (Dropdown)
UX/UI Design (Desktop)
Dashboard
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Live Project Report
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Live Project Report (Compare Sidebar)
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Live Project Report (Compare with Another Filter Set)
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Proposals (List)
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Proposal Details (1)
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Proposal Details (2)
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Other Projects
 
Other Links